Support

Ticket Status

The Status of a ticket is a way to explain where the Ticket is in the resolution process. Examples include NewAwaiting UserResolved and Assigned.

Each Status is assigned a Phase: OpenSuspendedPending or Closed. Phases tell the system whether to stop the clock on a Ticket.

Define your Status options via Administration ? Ticket Configuration ? Status.

Click Add to add a new Status and assign a Phase to it. Click the name of a Status to edit it.

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