Groups allow you to assign Technicians (including Team Leaders) to a logical group. This is purely for the management of support requests. You may wish to group your Technicians by team, location, product, floor, timezone and so on.
Access this screen via Tools ? Users ? Groups.
To change the members within a Group, click on the name of the Group.
- Users marked as Team Leaders have extra permissions to add and remove Technicians from Groups.
- All Technicians must be added to at least one Group.
Administrators may nominate a Team Leader, default email server and default dashboard for each group by clicking the Default tab.