Roles are used to assign security permissions. Every user in Help Desk Premier should be given at least one of three available roles.
Assign Roles to users via Administration ? Users ? Roles.
Click the Add button to add a new Role, or click the name of a Role to edit an existing Role.
Use this menu to assign or remove Technicians to the Role.
In this window, Administrators can choose which security settings and permissions are assigned to the Role.
Technician View tab
Choose which tickets these users can view using the checkboxes. In the lower section of the tab, you can choose to restrict access only to the organizations, departments or locations you specify.