Use Custom Fields to tailor Help Desk Premier to your team and your workflow. Custom Fields can be set to a certain data type, length and default value.
Custom Fields can be used with the following entities:
- Ticket Task
- Change Request
- Change Request Task
Launch the Custom Fields editor via Administration ? Customization ? Custom Fields.
Adding a new Custom Field
- Select the entity that relates to your new field from the drop-down list in the toolbar.
- Click the green Add icon in the toolbar.
- Fill in the New Custom Field form.
- Click Save.
Custom Fields can also be created ‘on the fly’ when creating Custom Templates (see below).
Deleting a Custom Field
To delete a field, select its checkbox and click the Delete icon in the toolbar. Note that all data collected via this custom field will be permanently deleted from the database at the same time. This is not reversible.