Support

Reports

Once a Report is created, it can be saved and re-used. Reports can be Scheduled or run manually. Output formats for Reports are as follows: .pdf .xls .xlsx .rtf .mht .html .txt .csv image Views and Layouts can be used to customize the way data is displayed within Help Desk Premier. You can also re-use […]

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Dashboards

Help Desk Premier uses Dashboards to display a graphical overview of the status of your help desk or service desk, helping you to proactively react to problems and get an ‘at-a-glance’ picture of any issues. Launch the Dashboard menu via Administration ? General Configuration ? Dashboards. Dashboards are built using a series of Widgets. The Administrator […]

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