Support

Custom Templates

Custom Templates Use Custom Templates to define fields that appear on the forms Requesters and Technicians use. You can set fields as ‘required’ and set default values for the field when it appears that particular form. Templates can be easily customised using drag and drop, and they can be cloned for re-use. Custom Templates can […]

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Custom Fields

Custom Fields Use Custom Fields to tailor Help Desk Premier to your team and your workflow. Custom Fields can be set to a certain data type, length and default value. Custom Fields can be used with the following entities: Ticket Asset People Organization Ticket Task Change Request Change Request Task Launch the Custom Fields editor […]

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Custom Actions

Custom Actions allow you to automate certain tasks within Help Desk Premier. For example, you may wish to create a saved Custom Action to escalate tickets based on the length of time they have been open. Launch the Custom Actions editor via Tools ? Other Tools ? Custom Actions. Building Custom Actions To add an action, […]

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List Layouts

Administrators can create custom Views to make information easier to view and organise. Assign Layouts to Views to make data easier to manage, sort and display. Views and Layouts can be applied to the following entities: Tickets Assets People Organizations Change Requests Views and Layouts are defined according to criteria relevant to your organization, team or workflow. For […]

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