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Email Inbox

Email Inbox The Tools → Email → Emails (Inbox) screen allows you to see the contents of your email inbox. If you chose to manually review incoming mails in Receive Options (see above), you can use this area to convert incoming emails to tickets using the checkboxes. You may also delete and filter emails as required.

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Email Templates

Email Templates Help Desk Premier allows you to pre-set email templates which can be re-used throughout the application (for example, as auto-response emails). Access them via Tools ? Email ? Templates. Use the Entity drop-down list to display emails relating to features or actions. For example, the People entity displays all email templates relating to new Help Desk […]

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Email Servers

Servers Help Desk Premier can check multiple email addresses on multiple servers. Emails can also be sent from multiple email addresses. Each outgoing email account can be linked to one or more incoming mail servers. Email servers can be added, edited, filtered and deleted from the list which is accessed by clicking Tools in the […]

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Email Overview

Help Desk Premier can monitor one or more POP3 or IMAP mailboxes and convert emails into tickets automatically. You can check the mailbox(es) manually or configure the software to check automatically at a pre-set interval. Tickets can be automatically created or held in a queue for manual approval. In addition, each mailbox has its own […]

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Email Settings

Settings Access this screen via Tools ? Email ? Settings. Create new Requester, if email is from unknown email address creates a new user if Help Desk Premier has not seen the sender’s email address before. Use VCard attachments in emails to update requester data populates the sender’s profile within Help Desk Premier with their VCard details (if attached to […]

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