Support

Change Management Configuration

Help Desk Premier has a flexible Change Management system which can record Reasons, Types and the Status of every Change Request. Administrators can set up multiple Change Advisory Boards (CABs) and for different Change Request Types, and decide whether approvals must be collected before Changes are allowed to progress. Change Reasons Change Reasons are circumstances […]

Read More →

Change Requests

Change Request Management allows you to monitor and implement requests for changes to your IT infrastructure with as litte disruption as possible.¬†They are usually managed with a different process than Tickets. Help Desk Premier allows you to create a Change process that is different from your standard Ticket workflow. Change Requests can be identified according […]

Read More →