Support

System Settings

System Settings The System Settings screen contains a range of general configuration settings. Access this screen via Administration ? General Configuration ? System Settings. General tab Rows per Page sets the default number of rows shown in lists throughout Help Desk Premier. It accepts a number between 5 and 100. Send email as selects HTML or Plain Text format for […]

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Holidays and Operating Hours

Holidays Help Desk Premier uses information about holidays and opening hours to calculate the expected completion time for a ticket. Holidays are configured under Administration ? General Configuration ? Holidays. Adding a Holiday Click the Add icon in the toolbar to open the Add Holiday form. Use the form to set up a new Holiday, set the duration […]

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