Security

Help Desk Premier Security

Better safe than sorry

Help Desk Premier uses Role Based Security to keep customer and corporate information secure. You can control the user features and tickets that technicians and requesters have access to, preventing unauthorized access to privileged data.  Help Desk Premier security features work hand-in-hand with Active Directory integration. You can easily map an Active Directory Group or OU to a Help Desk Premier security role, assigning privileges to logical groups of users automatically.

Help Desk Premier offers a highly secure experience that can be tailored in-house so that your help desk agents, technicians or customers can access only what you allow within the security settings.