Customization

Customize your Help Desk Software

Because it’s your Help Desk, not ours

Typically, many helpdesk software programs become more costly as the options for customization increase, making them unattainable for small to mid-sized organizations. Ours is highly customizable with a field builder that can be custom designed to the preferences of your company’s needs. This gives you more control and greater organization of your tickets by allowing you to rearrange windows, fields, data and create multiple templates with default data that will have you already set up before even handling the customer’s request. Faster data entry for common issues, upgrades, changes, assets and more cuts down on data entry and gives you the power to provide faster service to your customers.

HELP DESK PREMIER CUSTOMIZATION

The customization options of Help Desk Software are feature rich with extensive customization capabilities. You can tailor the program around any type of industry with:

  • Custom templates
  • Custom actions
  • Custom fields
  • Enhanced workflow
  • Built-in themes

 

CUSTOM HELP DESK TEMPLATES

Make all of your help desk windows – such as people, organizations, groups, assets, tickets or change requests – easier to use with a simplified drag and drop interface. You can set the number of custom templates for ticket entries, ticket tasks, ticket agents, and change request tasks, and more. These templates give you more options for viewing, searching and positioning of default data. Help desk agents can choose from a quick template option for simplified data entry.

CUSTOM ACTIONS

If you frequently use certain features of Help Desk Software, you can consecutive tasks into “custom actions” to avoid having to change the same few fields repeatedly. Custom actions enable you to memorize commonly used tasks and use them on demand. This saves you a tremendous amount of time!

CUSTOM FIELDS

Custom fields are another way for the help desk software to remember ticket tasks, people, change requests and to become better organized. You can create custom fields as you need them and can design them per exacting specs. Define which field to type text, currency, numbers, dates or a checkbox. The text fields can be one word, line, characters or even a dropdown choice and you can allocate shortcuts for designated fields. This is truly customization-on-the-fly at its best!

ENHANCED WORKFLOW AND BUILT-IN THEMES

Customize your workflow to provide more effective communication and efficiency through escalation, notification or tailored rules. Help Desk Software gives you a flexible solution with colorful themes and useful dropdown menus in a choice of five color themes that can be set by each user to meet their individual tastes and preferences.
No one gives you more customized solutions for your help desk than Help-Desk-Software! This amazing program is packed with too many custom features to list. It is designed to improve efficiency for less and works well for most small to mid-sized organizations.  Contact us for more information.