Customer Self-Service

Help Desk Self-Service Portal

Save customers time and aggravation

They’ll appreciate it!

 

One complaint of many customers is the long hold times or lack of understanding once they finally do reach a help desk agent to ask a question, resolve a problem, learn about new products/services or for other reasons. That’s why offering a self service portal is a smart idea!

Help Desk Self-Service Portal

With Help Desk Premier’s Customer Self-Service portal, customers can submit their own tickets directly to the help desk, as well as check the status of their tickets at any time. Depending on the security permissions they are granted, they may also be able to check the status of tickets for their department or entire organization.

Help Desk Premier gives your customers quick access to common issues, where they can explore the knowledge base for easy solutions and get help on their own. Not only does this save your customers time and hassle, it frees up your help desk agents to assist other customers. Ultimately this reduces your workload and lost time for your staff while greatly enhancing the customer’s user experience.

In addition to serving your help desk well, the self-service portal is available 24×7 / 365. The interface is easy to navigate with customer-friendly tabs and ticket support. They can check the status of a request, read the knowledge base or find answers to common questions. And your customers don’t even need to contact the help desk to use the customer self-service feature, which cuts down on their waiting time and frustration.

Help Desk Self Service Portal at a Glance

This is one of the best features to enhance the customer experience.  The self-service portal can also be custom designed for many types of requests. You can set up forms that can be seen by certain groups or individuals. You can also set up the portal with default data, if desired.

With so many ways to improve your help desk operations, Help Desk Premier is a premium solution for any organization, both big and small.  Contact Help-Desk-Software for more information.