Help Desk Acronyms

Help Desk Acronyms

When troubleshooting computer systems or supporting your organization’s IT needs is part or all of your responsibilities, Help Desk Software (or Service Desk Software) is a critical tool that will help you provide more efficient service and improve customer satisfaction. The following glossary will serve as a reference point for you or your department, and it aims to clarify terminology and features you may encounter in your search.

A

B

C

F

I

K

M

O

P

Q

R

S

T

TCO = Total Cost of Ownership

V

VOIP = Voice Over IP