Help Desk Topics

Archive for Help Desk Topics

Help Desk Applications

Help Desk Applications Help desk applications are certainly not made equal. Anyone who has spent time working for different organizations will have come across different help desk applications, either as a user, a technician or a supervisor. Each type of stakeholder has a specific idea about what efficiency means to them. Your help desk application […]

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Service Desk Software

ITIL and Service Desk Software There is a great deal of work that happens behind the scenes to enable the end-products of a business. This often requires management of extensive data or complex processes which, though never conveyed to the customer, nonetheless impact the value delivered. Efficient use of ITIL service desk software creates an […]

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Customer Service Software

Customer Service Software and the Help Desk It can be beneficial when looking for help desk software to think of it in terms of “Customer Service Software”. After all, your goal is to provide the best possible service and support to your customers. By focusing on how the software will improve customer service, you’ll likely […]

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Free Help Desk Software for Educational Institutions

Help Desk Premier Offered Free to Educational Institutions Through March 31, 2013, Help-Desk-Software, in cooperation with BrightBox Solutions, is offering its flagship product, Help Desk Premier, at no cost to US Educational Institutions.  This offer originated in October, 2012, but due to the highly favorable response has been extended until the end of March, 2013. […]

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