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BrightBox Solutions Secures $500,000 Angel Investment

BrightBox Solutions, Creators of Help Desk Premier, Secures $500,000 Angel Investment to Advance Help Desk Software BrightBox Solutions, the creative force behind Help Desk Premier, recently received a total of $500,000 in angel investments from successful technological entrepreneurs, including Jeff Muschar, a pioneer in the help desk software market. The investment was secured in order to […]

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Students Learn from Help Desk Premier

Miller College Students Learn With Help Desk Premier In early 2013, Help Desk Premier was offered at no cost to educational institutions.  While many schools took advantage of the offer to utilize the software in their IT department for help desk support, some schools wanted to their students to learn by using the help desk […]

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Help Desk Applications

Help Desk Applications Help desk applications are certainly not made equal. Anyone who has spent time working for different organizations will have come across different help desk applications, either as a user, a technician or a supervisor. Each type of stakeholder has a specific idea about what efficiency means to them. Your help desk application […]

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Service Desk Software

ITIL and Service Desk Software There is a great deal of work that happens behind the scenes to enable the end-products of a business. This often requires management of extensive data or complex processes which, though never conveyed to the customer, nonetheless impact the value delivered. Efficient use of ITIL service desk software creates an […]

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Customer Service Software

Customer Service Software and the Help Desk It can be beneficial when looking for help desk software to think of it in terms of “Customer Service Software”. After all, your goal is to provide the best possible service and support to your customers. By focusing on how the software will improve customer service, you’ll likely […]

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IPV4 vs IPV6

IPv4 vs IPv6 A Comparison of Protocols IP stands for ‘internet protocol’, and it’s the method by which machines relay data online.   Specifically, IP gives identification to packets of data that are sent and received online, and it also enables particular machines to have a unique identifying number, commonly known as an IP address. IPv4 […]

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400 Bad Request

400 Bad Request Possible Causes and Solutions HTTP Error 400: Bad Request The HTTP ‘Error 400: Bad Request’ typically occurs when a web server receives a request that it is unable to understand.  The cause of this is often malformed syntax.  If the request contains syntax that doesn’t conform to the HTTP protocol, the server […]

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IMAP vs POP

IMAP vs POP IMAP stands for Internet Message Access Protocol and POP stands for Post Office Protocol.  Both of these protocols are used for email retrieval purposes – specifically, they process the transfer of email messages from the server to an email client. The POP email Retrieval Process When you click the “receive” option in […]

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403 Forbidden Error

403 Forbidden 403 Forbidden Errors – Finding and Fixing the Source A 403 Forbidden error is a particular type of error that occurs when trying to access a URL.  If you’re seeing a 403 Forbidden error, there are two possible causes.  It could be due to a deliberate restriction of that particular resource – for […]

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